In care, it is all about people.
We make sure the technology works with you.
When your systems do not do what they should, it costs you and your colleagues precious time you would rather spend on clients. Redemp makes sure your IT simply works: secure, privacy-aware and set up for the applications that are standard in your sector. For 15+ years now, across 120+ locations.
We know your applications
You work with systems that outsiders do not know. We do. Redemp manages environments every day where people work with the GP Information System (HIS, Huisartsen Informatie Systeem). We are familiar with Promedico-ASP/Sanday, Medicom, Medikit and MicroHIS. We also work a lot with financial and HR packages such as Exact Online and AFAS.
That means we understand what you run into, we know which integrations are sensitive, and we know who to call at the supplier when something really goes wrong. No detour via a service desk hearing about your system for the first time.
Is Redemp a good fit for your organisation?
We work best with organisations of 50 to 750 workstations, often spread across multiple locations:
- GP practices and out-of-hours GP services
- Elderly care organisations (nursing, residential and home care)
- Social care foundations with community centres and neighbourhood teams
- Childcare and playgroup organisations
- Primary care collaborative networks
Demonstrably in control, even during an audit
In healthcare, you deal with special categories of personal data. That calls for an IT environment that complies with the GDPR and, where possible, aligns with NEN 7510. We set up your environment so you are demonstrably in control. We conclude a data processing agreement as standard.
Access & identity
Multi-factor authentication as standard, conditional access based on location and device, and device management for workstations and BYOD alike.
Data & backup
Protection of sensitive documents, a separate backup of your Microsoft 365 environment and recovery that meets the retention periods in healthcare.
In the event of a data breach
Immediate escalation according to a clear procedure. Documentation available for audits, so you stand strong towards the Dutch Data Protection Authority.
IT fully off your hands, one point of contact
Complete workstation environment
Laptops, desktops and mobile devices under management for a fixed price per month, including management of your Microsoft 365 environment, with non-profit pricing for foundations.
Service desk on your working hours
Reachable when your people are working, so also during evening care or weekend shifts, based on SLA agreements. No changing faces.
Management of healthcare applications
Coordination with suppliers of GP systems and other sector applications. We are your Single Point of Contact, including for matters that run through partners such as cabling or telephony.
Cybersecurity
Firewall, endpoint protection, patching and security awareness for your employees. Thanks to 24/7 monitoring we are often already on it before you notice anything.
Do you have a small or absent in-house IT department? Then we become your full IT partner. Do you have your own IT department? All the better. Especially in healthcare and childcare, an internal department with a mandate is worth its weight in gold. Your team runs the first line, we handle the second and third line, help think through policy and step in during busy periods and holidays. The short lines with your department mean we know exactly what is going on.
Fancy a chat?
Whether you are just starting to outsource or switching from another supplier: no sales pitch, just a short conversation to hear what is going on.