A service desk that knows your environment
No queues, no revolving faces, no "could you explain the problem one more time". Our service desk is staffed by experienced IT professionals who know your organisation and keep working until it is truly solved.
Choose the channel that suits you
By phone
Monday to Friday from 08:00 to 17:30. Hours may differ on public holidays; with an SLA the arrangements from your contract apply, including evening and weekend service.
+31 85 104 52 82
Remote online support
Need help right away? Through QuickConnect we securely look along with you within minutes, wherever you are. You stay in control and see everything happen.
Start online support
By email
No rush, but a question or report? Email us and a ticket is created automatically, so nothing falls through the cracks.
support@redemp.nlFrom user question to advice
Whether it is a technical problem, support with software applications or advice on the best IT solution for your organisation: our people are ready to help. And because we monitor your environment 24/7, we are often already working on a solution before you call.
- IT guides: setting up wifi, printers or MFA? All guides are available online for customers
- Remote support included: with our service packages, online support is simply part of the fixed price
- On site where needed: if remote does not work, an engineer comes by. With a management contract, no call-out charges
Reporting a data breach?
Always report a data breach directly to the privacy officer within your own organisation. Want to speak to us first? Call and clearly state that it concerns a data breach, and we will handle it with priority.
Call +31 85 104 52 82Need help right now?
Through our online support we securely look along with you within minutes, wherever you are.